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Frequently Asked Questions

Explore frequently asked questions about the phased reopening of CuriOdyssey. 

General Questions

What is currently open at CuriOdyssey?
On June 24, when we open, only the outdoor zoo and any outdoor touch-free science exhibits will be available. The CuriOdyssey Shop will be available in a limited capacity. Our online CuriOdyssey Shop is still available for purchasing additional products. Only the outdoor restrooms will be available for the moment. The walk-through aviary, the garden area, the picnic area, indoor restrooms, and the indoor science concourse are currently closed.

When will the rest of CuriOdyssey reopen?
Following the guidance of government and health officials, we are currently opening our outdoor spaces. The indoor science exhibit area and the full gift shop will open when we have approval to do so. At that time, we will also determine whether to add hands-on exhibits or continue with only touch-free science exhibits. We will share more information on additional openings at CuriOdyssey via this website and on our social media as details are available. The walk-through aviary will reopen when we believe it is safe to no longer keep open all the doors along the animal exhibits hallway.

Will The CuriOdyssey Shop be available?
The CuriOdyssey Shop will be open with a table at the shop entrance. The shop will be selling limited snacks and bottled water. The CuriOdyssey Shop will be open online for additional purchases.

Will there be Animals in Action or animal feeding presentations?
To maintain social distancing, there will not be live Animals in Action presentations or scheduled animal feedings. Click here to see Animals in Action videos.

Are you allowing rideshare drop-offs?
Yes. Rideshare drop-off will occur at the roundabout at the top of the parking area.

Which parking areas may I use?
Members and Guests may park in the Eucalyptus Grove parking lot, the Marina parking lot, or the Captain’s House parking lot. If you’ve paid for a daily parking pass from the County park, you may also use this parking pass at the Beach parking lot and the Magic Mountain Playground parking lot.

Are you changing entry/exit points to CuriOdyssey?
Yes, we are. To ensure that people have six feet of social distancing at the entrance, everyone will enter through the ramp leading up to our front gate. Folks will then enter to the left through our half gate and be directed on a one-way path through the garden and zoo area. The exit will be through a modified indoor concourse out through the back of the facility to a pathway that will take you around the building back to the top of the Eucalyptus Grove parking area.

Will there be a dedicated area for breastfeeding?
With our indoor areas closed, we do not have any private areas for breastfeeding.

Will there be a changing table available?
Yes, one of our outdoor restrooms has a changing table.

Ticketing

How do I purchase tickets to visit CuriOdyssey?
All members and guests must reserve their tickets online prior to their visit. There will not be tickets for purchase onsite. All tickets will be for a specific date and timeslot.  

As a member, do I still need to get tickets or can I just show my member card as in the past?
All members and guests need to reserve a timed ticket.  As a member, you will not be charged for the tickets of the people on your membership.  Please bring your member card and photo ID with you when you visit with your member tickets.

What if I don’t have a credit or debit card to purchase tickets?
If you need to pay cash or by check for a ticket, please contact CuriOdyssey at (650) 342-7755 or [email protected] at least one week before your planned visit date.

How do I get discounted tickets for Museums for All, reciprocal program, etc.?
For discount ticket information, contact CuriOdyssey at (650) 342-7755 or [email protected] at least one week before your planned visit date. 

General Well-Being and Enhanced Wellness

How are you addressing the safety of facilities at CuriOdyssey?
Based on guidance from health authorities, CuriOdyssey will reopen in a way that incorporates enhanced safety measures, including increased cleaning procedures, the use of appropriate face coverings by staff members, volunteers, members and guests, limited-contact Guest Services and additional safety training and information. We are committed to a responsible reopening of CuriOdyssey.

Will hand sanitizers or hand-washing stations be available throughout CuriOdyssey? Where will they be located?
Yes. Hand sanitizing stations will be available at a variety of locations throughout CuriOdyssey. They will be available at the entrance, near the outdoor restrooms, in the animal exhibit hallway, in the line for the CuriOdyssey Shop, and at the exit.

How are you addressing the cleanliness of equipment that members and guests use with the science exhibits?
Hands-on interactive science exhibits will not be available. We will share more details later when we are approved to open our indoor concourse and hands-on science exhibits. For the zoo and gardens, we will reopen in a way that incorporates enhanced safety measures, including increased cleaning procedures.

Temperature Screening

Will I be required to go through a temperature screening station at CuriOdyssey?
No. Please take your temperature at home before visiting CuriOdyssey. Based on guidance from health authorities, if you or anyone in your party has a temperature of 100.4 F or above, please stay home. When you arrive at CuriOdyssey, we will inquire regarding the current health status of everyone in your party. If anyone is displaying specific symptoms or reports a temperature, we will ask you and your party to return on a different date. We will help you with rescheduling your tickets.

Masks and Face Coverings

Will masks or face coverings be required to enter CuriOdyssey?
Yes, the use of appropriate face coverings is required for guests ages 5 and up throughout your visit to CuriOdyssey. Staff members and volunteers are required to wear face coverings while at CuriOdyssey.

What if I forgot my mask? Will masks be provided to members or guests or will they be available for purchase?
The use of appropriate face coverings by staff members, volunteers, members and guests is required for all people of your party ages 5 and up during your visit to CuriOdyssey. Disposable masks may be available for purchase; however, members or guests without masks will not be allowed entry to CuriOdyssey.

What if I don’t want to wear a mask?
Given this unprecedented situation, we appreciate everyone’s patience and understanding as we navigate these challenges as responsibly as we can. With our robust measures in place, we believe a key factor in our success in reopening CuriOdyssey will be our members’ and guests’ acceptance and adherence to our new protocols. Members and guests without masks will not be allowed entry to CuriOdyssey.

Physical Distancing and Capacity

How will physical distancing guidelines be enforced?
Managing density within CuriOdyssey has been a major consideration as we implement physical distancing guidelines based on recommendations from health authorities and government officials. One of the ways to do that is to limit the number of members and guests in any given time by having pre-purchased online timed ticketing. One-way and other directional signage has been installed to assist members and guests to responsibly move throughout the property. Additionally, ground markings have also been installed to allow for proper physical distancing when queuing is needed at a location (front entrance, The CuriOdyssey Shop, outdoor restrooms).

How are you limiting capacity at CuriOdyssey?
We determined our maximum number of guests per timed ticket timeslot based upon the number of linear feet within our outdoor zoo and garden spaces.

Join the CuriOdyssey Community

LOCATION

1651 Coyote Point Drive
San Mateo, CA 94401

650-342-7755
[email protected]

CuriOdyssey is a 501(c)(3) nonprofit, Tax ID 94-1262434

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