Schools & Groups FAQ
Schools & Groups Registration Process
Please click the button below to begin registration.
We process requests on a first-come, first-serve basis.
An acknowledgement that we received your registration form will be sent within 3-5 business days of receipt of a completed registration form. To speed the processing and scheduling of your registration, help us help you by providing:
- Your current contact information, so we can reach you quickly to confirm or ask questions about your registration.
- Your email address, so we can save paper and time by communicating electronically.
- If you are not the teacher for the students, please provide the teacher’s contact information. This is important so our educators can communicate with teachers about content, special needs, and/or other pertinent information to make the group’s visit/program the best experience possible.
Invoice and payment
Once your program has been scheduled you will be sent an invoice with the total amount due for the program. Program fees must be paid prior to your program date. If fees are not paid by the due date, your program may be cancelled, and the date and time made available for another group. You can pay for your program by check, money order or credit card (MasterCard, Visa, or American Express).
Cancellation and Refunds
If you need to cancel your program, contact our Education Programs Scheduler and Liaison at 650-340-7598 or by email at scheduler(at)curiodyssey.org. Refunds less a $75.00 cancellation fee will be given if you cancel your program at least 30 days prior to your confirmed program date. Cancellations made fewer than 30 days before the confirmed program date will result in a loss of your registration fees. A full refund will be given if your class is cancelled by CuriOdyssey.
CuriOdyssey will work with a variety of group sizes. Scheduling and conducting your program is dependent upon the number of students, educator availability, and space. Please be sure to communicate with the museum ahead of time if there is a change in the total number of students. Programs that take place at your site are scheduled and designed for one teacher’s classroom and students. If the number of students exceeds that for which you registered, this may result in the museum’s need to alter your program, adjusting the schedule of the program and charging you for additional students, and/or inability to teach your program.
Chaperones are necessary for a safe and successful experience at the museum. Your program fee includes admission for the teacher and 1 chaperone for every 5 students. For self-guided group visits that pre-register, all chaperones pay the discounted admission fee. Certain programs require the involvement of the teacher and chaperones. Please be sure to read the “Chaperone Guidelines” that will be provided to your group.