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Please check our Hours & Admission page for changes to our operating hours.


Volunteer Position:
Guest Experience Ambassador

Duration: Ongoing, with a minimum commitment of six months/four hours per month, with flexible weekend and weekday opportunities

Reports To: Volunteer Coordinator

Role Summary:

As a Guest Experience Ambassador at CuriOdyssey Science Playground and Zoo, you will play a vital role in gathering feedback from our visitors to help us measure and improve our Net Promoter Score (NPS), a metric used by organizations to gauge the loyalty of their customers or visitors. Your primary responsibility will be to engage guests as they are exiting and request them to complete a short survey about their visit. This position requires confidence and comfort in approaching adult guests and asking them to take a moment to share their feedback.

Key Responsibilities:

  • Engage Guests: Approach visitors as they leave CuriOdyssey and politely ask them to complete a short satisfaction survey.
  • Facilitate Survey Completion: Provide guests with the survey and offer to keep an eye on their children while they complete it, ensuring parents feel at ease.
  • Express Gratitude: Sincerely thank guests for taking the time to provide their feedback and express appreciation for their visit and participation.
  • Record Responses: Ensure all collected surveys are accurately recorded and submitted for analysis.
  • Maintain a Positive Attitude: Uphold a friendly and approachable demeanor, making guests feel comfortable and valued during the interaction.


  • Age Requirement: Must be 16 years or older.
  • Communication Skills: Excellent verbal communication skills and the ability to engage with a diverse range of guests confidently.
  • Interpersonal Skills: Friendly, approachable, and able to make guests feel at ease during interactions.
  • Reliability: Punctual and dependable, with the ability to commit to scheduled volunteer shifts.
  • Customer Service Orientation: A genuine interest in ensuring guests have a positive experience and a willingness to listen to their feedback.
  • Comfort with Children: Comfortable interacting with children and supervising them briefly while parents complete the survey.
  • Commitment to DEI Principles: An understanding of and commitment to applying DEI principles in interactions with children and avoiding biased behavior.


CuriOdyssey will provide training on survey collection techniques, guest engagement strategies, guidelines for supervising children safely, and DEI principles.


  • Community Engagement: Play a crucial role in enhancing the visitor experience at CuriOdyssey.
  • Skill Development: Gain valuable skills in customer service, communication, and guest relations.
  • CuriOdyssey Perks: Enjoy volunteer recognition events, access to CuriOdyssey exhibits, discounts at the gift shop, free membership, and more.

Application Process:

Interested candidates should complete the online volunteer application form at website. (Link will open in a new browser window.) Selected applicants will be invited for an interview and training session.


Join us at CuriOdyssey and help us gather valuable insights to create an even better experience for our visitors.

For all inquiries, contact: [email protected] or 650-340-7518
CuriOdyssey 1651 Coyote Point Drive, San Mateo, CA 94401

Join the CuriOdyssey Community


1651 Coyote Point Drive
San Mateo, CA 94401
Ohlone Land Acknowledgement
[email protected]

CuriOdyssey is a 501(c)(3) non-profit, Tax ID 94-1262434

Accredited by the Association of Zoos and Aquariums. The gold standard for animal care and welfare.
ASTC Member. Association of Science and Technology Centers.
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