Schools & Groups FAQ

Schools & Groups Registration Process

Please click the button below to begin registration.

We process requests on a first-come, first-serve basis.

An acknowledgement that we received your registration form will be sent within 3-5 business days of receipt of a completed registration form. To speed the processing and scheduling of your registration, help us help you by providing:

Your current contact information, so we can reach you quickly to confirm or ask questions about your registration.
Your email address, so we can save paper and time by communicating electronically.
If you are not the teacher for the students, please provide the teacher’s contact information. This is important so our educators can communicate with teachers about content, special needs, and/or other pertinent information to make the group’s visit/program the best experience possible.

Invoice and payment

Once your program has been scheduled you will be sent an invoice with the total amount due for the program. Program fees must be paid prior to your program date. If fees are not paid by the due date, your program may be cancelled, and the date and time made available for another group. You can pay for your program by check, money order or credit card (MasterCard, Visa, or American Express).

Cancellation and Refunds

If you need to cancel your program, contact our Education Programs Scheduler and Liaison at 650-340-7598 or by email at scheduler(at)curiodyssey.org. Refunds less a $75.00 cancellation fee will be given if you cancel your program at least 30 days prior to your confirmed program date. Cancellations made fewer than 30 days before the confirmed program date will result in a loss of your registration fees. A full refund will be given if your class is cancelled by CuriOdyssey.

Program size

CuriOdyssey will work with a variety of group sizes. Scheduling and conducting your program is dependent upon the number of students, educator availability, and space. Please be sure to communicate with the museum ahead of time if there is a change in the total number of students. Programs that take place at your site are scheduled and designed for one teacher’s classroom and students. If the number of students exceeds that for which you registered, this may result in the museum’s need to alter your program, adjusting the schedule of the program and charging you for additional students, and/or inability to teach your program.

Chaperones

Chaperones are necessary for a safe and successful experience at the museum. Your program fee includes admission for the teacher and 1 chaperone for every 5 students. For self-guided group visits that pre-register, all chaperones pay the discounted admission fee. Certain programs require the involvement of the teacher and chaperones. Please be sure to read the “Chaperone Guidelines” that will be provided to your group.

What kinds of educational programs do you have for our group?

Are you still offering the same classes that you offered in previous years?

What are your COVID-19 protocols?

Will I receive a refund if my program is cancelled due to COVID-19?

Are Virtual School Workshops still available?

What if I have a different number of students the day of the program?

We recognize that your class/group size may change. If you need to change the number of students to the program, please let us know with as much advance notice as possible so that we can make the appropriate adjustments. Significant changes to a group size may require scheduling your program on a different day. You will be charged the per-student fee for each student being added to a Self-Guided Field Trip. If you book a Science Workshop or Wildlife Program for 10-20 students ($340.00/class), but arrive on the day of with 21-30 students ($595.00/class), you will be charged the difference ($255.00). We do not provide refunds if you bring fewer students than you registered.

Where can we eat?

Is there wheelchair access?

Can your programs travel to our school site?

Yes! Most of our program options can come to your school/classroom. Mobile Science Workshops and Wildlife Programs are both options for CuriOdyssey to support your science curriculum needs. We focus our travel locations within San Mateo County, and a travel fee is applied to cover the time and cost of traveling to your site. Some classes may have certain space requirements. Still have questions? Please contact our Education Operations and Communications Manager at ABullock(at)CuriOdyssey.org or 650-340-7598.

What if it rains during my visit?

How long does it take to go through CuriOdyssey?